MS-4014-A: Build a foundation to build AI agents and extend Microsoft 365 Copilot

MS-4014-A: Build a Foundation to Build AI Agents and Extend Microsoft 365 Copilot is an advanced, industry-focused training designed for IT professionals, developers, and business technologists who want to harness the power of AI agents within the Microsoft 365 ecosystem.

This course provides participants with the knowledge and practical skills to design, develop, and extend AI-powered agents that integrate seamlessly with Microsoft 365 applications using Copilot capabilities. Learners will explore the architecture of AI agents, discover how Copilot enhances productivity, and gain hands-on experience in extending these agents to meet organisational workflows and automation requirements.

Through practical exercises and real-world scenarios, participants will learn to create intelligent solutions that can automate tasks, enhance collaboration, support decision-making, and deliver measurable business value. The course also emphasises responsible AI practices, security, and governance to ensure enterprise-ready deployment.

Course Objectives & Learning Outcomes:

• Understand the core principles and architecture of AI agents in Microsoft 365
• Build foundational AI agents that integrate with Microsoft 365 Copilot
• Extend Copilot functionality to automate workflows and enhance productivity
• Apply natural language processing and AI reasoning to solve business challenges
• Design AI agents that interact with Microsoft 365 applications, APIs, and connectors
• Implement governance, security, and compliance in AI agent development
• Optimise agent performance, scalability, and maintainability
• Leverage AI insights to support decision-making and collaboration
• Integrate AI agents with enterprise workflows and business processes
• Demonstrate best practices in deploying AI solutions responsibly and ethically

Prerequisites:

Students should have basic functional experience with Microsoft 365 services.