Creative Problem Solving & Decision-Making

4.9(45,582 Ratings)

Duration

2 Days

Upcoming Batch

16 November 2026 - 17 November 2026

Batch Options

4 hours & 8 hours

Language

English/ Arabic

Course Overview

This two-day workshop is challenging from the outset. It is a blend of ‘Trainer-led’ and ‘experiential learning’. It identifies the key concepts of creative thinking and problem-solving. It gives the delegates a range of versatile and effective techniques, backed up by excellent course notes and case studies, which form a valuable reference source for the future. This course is ideal for those seeking new answers to old problems, and those in search of first-time solutions to new problems!

Learning Objectives

To enable delegates to identify different problem-solving techniques
To enable delegates to analyze a problem, so that appropriate problem-solving techniques can be applied
To recognize the importance of dealing with the cause of a problem, rather than just dealing with the effect of a problem
To learn how to generate alternative solutions, using creative thinking and brainstorming
To learn the different stages of the decision-making process, and understand the importance of each stage in ensuring effective decisions are made
To enable delegates to apply problem-solving and decision-making models to their own workplace

What You Will Gain

An understanding of different types of problems and how to differentiate between them
A clear and systematic approach to problem-solving and decision-making
A range of proven models to identify the causes, and diagnose the key aspects of a problem
An opportunity to examine different ways of approaching a problem and choosing the most appropriate solution

Target Audience

Managers, supervisors, and staff responsible for the development of new ideas and systems, and those involved in problem solving, and making and implementing key decisions.
This is an essential course for those who believe that change, and new improved ways of working, are the best way forward for the success of organizations.

Course Content

2 modules · 24 topics

01DAY ONE 12 topics

The power of positive thinking
Winner and loser behavior
‘owning’ the problem
Understanding the problem
Categorizing the problem
Problem solving techniques
Benefits of using systematic problem-solving techniques
Defining the problem
Measuring the problem
Analyzing the problem
Review of problem solving techniques
Case studies

02DAY TWO12 topics

Creative thinking and decision-making
Brainstorming techniques
Analytical and creative thinking
Lateral thinking
‘idea spurring’ questions
Five principles of creative thinking
Making winning decisions
Three types of decisions
Eight ingredients for good decision-making
Decision-making traps
Problem solving and decision-making exercise
Putting it into practice in the workplace

Schedule Dates

4 upcoming batches

Session Type

Physical sessions run at our training facility.

Creative Problem Solving & Decision-Making
Batch Dates	Duration	Batch Options	Language
16 November 2026 - 17 November 2026Next	2 Days	4 hours & 8 hours	English/ Arabic
22 February 2027 - 23 February 2027	2 Days	4 hours & 8 hours	English/ Arabic
24 May 2027 - 25 May 2027	2 Days	4 hours & 8 hours	English/ Arabic
30 August 2027 - 31 August 2027	2 Days	4 hours & 8 hours	English/ Arabic

Can’t find a suitable date? Request a schedule that fits your team.

Request More Information

FAQs

What is Creative Problem Solving (CPS) and Decision-Making?

Creative Problem Solving (CPS) and Decision-Making is a methodology aimed at generating innovative solutions to complex problems and making effective decisions in various situations.

Why is Creative Problem Solving important in today's business environment?

In a rapidly changing world, businesses face increasingly complex challenges. Creative Problem Solving provides a structured approach to tackle these challenges, fostering innovation and adaptability.

What are the key components of Creative Problem Solving?

CPS typically involves several stages, including problem identification, idea generation, solution development, and implementation planning. It emphasizes divergent thinking to generate multiple solutions followed by convergent thinking to select the best option.

How does Decision-Making fit into Creative Problem Solving?

Decision-making is an integral part of the CPS process. After generating potential solutions, decision-making techniques help evaluate and prioritize these options to choose the most viable and effective solution.

Can Creative Problem Solving be learned, or is it an innate skill?

While some individuals may have a natural inclination towards creativity, CPS is a skill that can be developed and refined through training and practice. This course provides techniques and strategies to enhance participants’ creative problem-solving abilities.

This course includes:

Soft copy of Courseware
Certificate of Course Completion
Experienced and Professional Trainer
Lab and Exercises During Training
Sample Questions for Exam Preparation
Mock Test on the Last Day of Training
Exam Registration Guidance
5-Star Training Environment

Upcoming Batch

16 November 2026 - 17 November 2026

View all batch dates

How We Deliver

Select the method that best suits your needs.

Online Instructor-Led Training Classroom Training Onsite Training Overseas Training

Request More Information

First Name *Please enter your first name.

Last Name

Email Address *Please enter a valid email address.

Phone Number *Please enter your phone number.

Country

Message

Your information is secure and never shared.

How We Deliver

Flexible Training Options to Meet Your Needs

Choose how you learn — live online, in-classroom, at your workplace, or internationally. CounselTrain delivers certified IT training across the UAE in the format that fits your team.

Select the method that best suits your needs.