Negotiation Skills

4.7(45,337 Ratings)

Duration

2 Days

Upcoming Batch

28 December 2026 - 29 December 2026

Batch Options

4 hours & 8 hours

Language

English/ Arabic

Course Overview

People who can master the art of negotiation find they can save time, save money, develop a higher degree of satisfaction with outcomes at home and at work, and earn greater respect in the workplace.

Negotiating is a fundamental fact of life at any level. This two-day workshop will help you give participants confidence when negotiating with both internal and external clients. This interactive workshop also includes techniques to promote effective communication and to turn face-to-face confrontation into side-by-side problem-solving.

Course Objectives

Participants will be provided with:

The benefits of good negotiation skills.
The importance of preparing for the negotiation process, regardless of the circumstances.
Various negotiation styles and their advantages and disadvantages.
Strategies for dealing with tough or unfair tactics.
How to develop alternatives and recognize options.
Basic negotiation principles, including BATNA, WATNA, WAP, and the ZOPA.

Target Audience

The "Diplomat" who seeks to finesse their negotiation style with cultural sensitivity in the Middle Eastern business landscape.
The "Sharp Dealer" aiming to master the art of strategic bargaining for lucrative deals in Dubai's competitive markets.
The "Corporate Strategist" eager to refine their negotiation tactics to navigate complex multinational agreements in the UAE.

Course Content

13 modules · 13 topics

01What is Negotiation? 1 topic

To begin, participants will explore the different types of negotiation (including positional bargaining) and the phases of negotiation.

02The Successful Negotiator 1 topic

Next, participants will explore key attributes of a successful negotiator.

03Preparing for Negotiation 1 topic

During this session, participants will learn the elements of preparing for negotiation: identifying your fears and hot buttons; doing research into your issues and the opponent’s issues; and preparing your WAP, BATNA, WATNA, and ZOPA.

04The Nuts and Bolts 1 topic

This session will give participants some tips on preparing their documentation and choosing a place for the negotiation.

05Making the Right Impression 1 topic

Next, participants will learn the importance of self presentation during the negotiation, including small talk, attire, first impressions, and their handshake.

06Getting off to a Good Start 1 topic

During this session, participants will explore how to establish common ground and how to use ground rules.

07Exchanging Information 1 topic

This session will look at how to exchange information, and what to do if the negotiation gets off to a bad start.

08The Bargaining Stage 1 topic

Participants will learn six techniques for negotiating success and they will have an opportunity to practice and observe these techniques through a role play.

09Inventing Options for Mutual Gain 1 topic

Next, participants will learn about the four obstacles to mutual gain, and how to turn them into negotiation advantages.

10Getting Past No and Getting to Yes 1 topic

This session will look at ways to get past no and how to break an impasse, so that you can get to “yes.”

11Dealing with Negative Emotions 1 topic

During this session, participants will explore some ways to deal with negative reactions during a negotiation.

12Moving from Bargaining to Closing 1 topic

Next, participants will learn how to tell when it’s time to move from the bargaining phase to the negotiation phase.

13The Closing Stage 1 topic

This session will discuss ways to build win‐win solutions, achieve a sustainable agreement, and reach consensus.

Schedule Dates

4 upcoming batches

Session Type

Physical sessions run at our training facility.

Negotiation Skills
Batch Dates	Duration	Batch Options	Language
28 December 2026 - 29 December 2026Next	2 Days	4 hours & 8 hours	English/ Arabic
29 March 2027 - 30 March 2027	2 Days	4 hours & 8 hours	English/ Arabic
05 July 2027 - 06 July 2027	2 Days	4 hours & 8 hours	English/ Arabic
11 October 2027 - 12 October 2027	2 Days	4 hours & 8 hours	English/ Arabic

Can’t find a suitable date? Request a schedule that fits your team.

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FAQs

What will I learn in the negotiation skills course?

In this course, you’ll learn essential negotiation strategies and tactics, including effective communication techniques, how to identify and leverage interests, handling objections, and reaching win-win outcomes.

Who should attend this course?

This course is ideal for professionals across all industries who negotiate regularly as part of their roles, including sales professionals, business executives, procurement specialists, managers, and entrepreneurs.

Is this course suitable for beginners?

Yes, this course caters to participants of all experience levels, from beginners looking to build a strong foundation in negotiation skills to seasoned negotiators aiming to enhance their expertise and refine their techniques.

Will this course cover cultural aspects of negotiation relevant to Dubai?

Absolutely, our curriculum includes insights into cultural nuances and etiquette specific to negotiating in Dubai and the wider Middle Eastern region, helping you navigate business interactions with confidence and respect.

How long is the course?

The duration of the course varies depending on the format you choose. We offer both intensive workshops spanning a few days and extended programs spread over several weeks to accommodate different schedules and learning preferences.

This course includes:

Soft copy of Courseware
Certificate of Course Completion
Experienced and Professional Trainer
Lab and Exercises During Training
Sample Questions for Exam Preparation
Mock Test on the Last Day of Training
Exam Registration Guidance
5-Star Training Environment

Upcoming Batch

28 December 2026 - 29 December 2026

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How We Deliver

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Online Instructor-Led Training Classroom Training Onsite Training Overseas Training

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