Infra & Admin10
Supporting and Troubleshooting Windows 11
Duration
4 Days
Upcoming Batch
16 November 2026 - 19 November 2026
Batch Options
4 hours & 8 hours
Language
English/ Arabic
Course Overview
This is a 4-day ILT course that is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 11 PCs and devices in an on-premises Windows Server Active Directory domain environment.
Target Audience
The primary audience for this course is Desktop Support Technicians (DSTs). These technicians provide Tier 2 support to users with domain-joined computers running the Windows 11 OS, typically in medium to large enterprise organizations.
The secondary audience for this course is IT professionals who administer and support Windows 11 desktops, devices, users, and associated network and security resources.
Course Objectives
nd of this course students will be able to;
- Describe the processes involved in planning and using a troubleshooting methodology for Windows 11.
- Troubleshoot startup issues and operating system services on a Windows 11 PC.
- Perform system recovery.
- Resolve issues related to hardware devices and device drivers.
- Administer Windows 11 devices.
- Troubleshoot issues related to network connectivity.
- Configure Windows 11 devices by using Group Policy.
- Configure and troubleshoot user settings.
Target Audience
- The eager IT professional soaking up every detail, ready to implement newfound knowledge.
- The skeptical veteran, challenging each concept with years of experience under their belt.
- The multitasking manager, balancing course insights with endless emails and calls.
- The meticulous troubleshooter, scrutinizing each problem with a fine-toothed comb.
Course Content
7 modules · 7 topics01Installation and Upgrade:1 topic
- Guiding users through the installation process and troubleshooting upgrade issues.
02Device Drivers Management: 1 topic
- Ensuring compatibility and functionality of hardware peripherals through driver management.
03Network Configuration: 1 topic
- Configuring and troubleshooting network settings for seamless connectivity.
04Security and Privacy Settings:1 topic
- Securing systems and safeguarding user privacy through proper configuration.
05Application Compatibility:1 topic
- Addressing compatibility issues with legacy and third-party applications.
06Performance Optimization: 1 topic
- Enhancing system performance through optimization techniques and resource management.
07Backup and Recovery Solutions:1 topic
- Implementing reliable backup strategies and troubleshooting data recovery issues.
Schedule Dates
4 upcoming batchesSession TypePhysical sessions run at our training facility.
| Batch Dates | Duration | Batch Options | Language | Action |
|---|---|---|---|---|
| 16 November 2026 - 19 November 2026 | 4 Days | 4 hours & 8 hours | English/ Arabic | |
| 22 February 2027 - 25 February 2027 | 4 Days | 4 hours & 8 hours | English/ Arabic | |
| 24 May 2027 - 27 May 2027 | 4 Days | 4 hours & 8 hours | English/ Arabic | |
| 30 August 2027 - 02 September 2027 | 4 Days | 4 hours & 8 hours | English/ Arabic |
Can’t find a suitable date? Request a schedule that fits your team.
Request More InformationFAQs
What are the minimum system requirements for Windows 11?
Windows 11 requires a compatible 64-bit processor, 4GB of RAM, 64GB of storage, DirectX 12 compatible graphics, and a TPM version 2.0.
How do I check if my computer meets the requirements for Windows 11?
You can use the PC Health Check tool provided by Microsoft to determine if your system meets the requirements for Windows 11.
What should I do if my computer doesn't meet the system requirements for Windows 11?
If your computer doesn’t meet the requirements, you may need to upgrade certain hardware components such as the processor, RAM, or storage to be compatible with Windows 11.
How can I troubleshoot common installation issues with Windows 11?
Common installation issues can often be resolved by ensuring that your computer meets the minimum requirements, updating drivers, disabling non-essential software, and performing a clean installation of Windows 11.
What steps should I take if I encounter driver compatibility issues after upgrading to Windows 11?
If you experience driver compatibility issues, you should check the manufacturer’s website for updated drivers that are compatible with Windows 11. Alternatively, you can use compatibility mode or seek assistance from Microsoft’s support resources.
How We Deliver
Flexible Training Options to Meet Your Needs
Choose how you learn — live online, in-classroom, at your workplace, or internationally. CounselTrain delivers certified IT training across the UAE in the format that fits your team.
Select the method that best suits your needs.
Online Instructor-Led Training
Learn from the comfort of your workplace or at home through live virtual sessions led by expert trainers.
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Classroom Training
Participate in interactive, face-to-face training in our top 5-star training facilities in Dubai.
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Onsite Training
Learn a customised curriculum in your workplace to ensure the most impact and team participation.
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Overseas Training
Participate in our international training sessions and improve your abilities with world-class instructors.
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