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MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM)

4.8(1663 Ratings)
Duration
2 Days
Upcoming Batch
12 October 2026 - 13 October 2026
Batch Options
4 hours & 8 hours
Language
English / Arabic

MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM)

MB-910T00 is a Microsoft Dynamics 365 Fundamentals (CRM) course designed to provide learners with an overview of the capabilities and features of Microsoft Dynamics 365 Customer Engagement, also known as CRM (Customer Relationship Management). The course covers topics such as sales, customer service, field service, marketing, and project service automation. Students will also learn about the benefits of using Microsoft Dynamics 365 and how it can help organizations improve their customer engagement and increase their revenue. Moreover, this course is suitable for business users, IT professionals, and anyone interested in learning about Microsoft Dynamics 365.

Target Audience

  • People in different roles and at various stages in their careers can benefit from this fundamentals course. This includes IT professionals, business stakeholders and others who want to be exposed to the customer engagement capabilities of Dynamics 365, students, recent graduates, and people changing careers who want to leverage Dynamics 365 to move to the next level.

Course Content

5 modules · 20 topics
01Module 1: Examine The Core Capabilities Of Microsoft Dynamics 365 Customer Engagement Apps4 topics
  • Navigate the Dynamics 365 customer engagement apps
  • Explore common Dynamics 365 activities and integration options
  • Lab : Validate lab environment and work with the customer engagement apps
  • Lab : Manage Customers and Activities
02Module 2: Learn The Fundamentals Of Dynamics 365 Marketing4 topics
  • Explore Dynamics 365 Marketing
  • Explore other marketing capabilities and apps
  • Lab : Create a Customer Journey
  • Lab : Create a Segment
03Module 3: Learn The Fundamentals Of Dynamics 365 Sales4 topics
  • Examine Dynamics 365 Sales
  • Use sales capabilities
  • Lab : Create and manage a Lead
  • Lab : Create and manage an Opportunity
04Module 4: Learn The Fundamentals Of Dynamics 365 Customer Service4 topics
  • Explore Dynamics 365 Field Service
  • Examine knowledge management in Dynamics 365 Customer Service and related apps
  • Lab : Create and manage Cases
  • Lab : Create and publish a Knowledge Base article
05Module 5: Learn The Fundamentals Of Dynamics 365 Field Service4 topics
  • Explore Dynamics 365 Field Services
  • Describe the scheduling process
  • Lab : Create work orders in Dynamics 365 Field Service
  • Lab : Create an Inspection

Schedule Dates

4 upcoming batches
Session Type
Physical sessions run at our training facility.
MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM)
Batch DatesDurationBatch OptionsLanguageAction
12 October 2026 - 13 October 2026Next2 Days4 hours & 8 hoursEnglish / Arabic
18 January 2027 - 19 January 20272 Days4 hours & 8 hoursEnglish / Arabic
19 April 2027 - 20 April 20272 Days4 hours & 8 hoursEnglish / Arabic
19 July 2027 - 20 July 20272 Days4 hours & 8 hoursEnglish / Arabic

Can’t find a suitable date? Request a schedule that fits your team.

Request More Information

FAQs

What factors should I consider when evaluating the demand for a certification?

When evaluating the demand for an MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM) certification, there are several factors to consider:
Industry demand: Research the job market in your industry to determine if there is a demand for Microsoft Dynamics 365 professionals. Look for job postings and talk to people in the field to get an idea of the demand for this skill set.
Career growth: Consider how the MB-910T00 certification can help you advance in your career. Look into the potential job titles and salaries associated with this certification.
Competition: Research the number of professionals with similar certifications and experience in your industry. This can help you determine how competitive the job market is and if the certification will set you apart from other candidates.
Training and certification costs: Evaluate the cost of training and certification and determine if it is a worthwhile investment for your career goals.
Long-term outlook: Consider the long-term outlook for Microsoft Dynamics 365 and CRM technologies. Look into trends and predictions for the industry to determine if this is a skill set that will be in demand in the future.

What are the most challenging aspects of this course?

The difficulty level of the MB-910T00 course can vary depending on the individual’s previous experience and familiarity with Microsoft Dynamics 365 and CRM concepts. The course covers a range of technical concepts related to Microsoft Dynamics 365, including data management, customization, and integration. These concepts can be complex and may require a good understanding of databases, programming, and data analysis. This also includes a lot of new terminologies that may be unfamiliar to beginners. It may take some time to get used to the various terms and concepts associated with Microsoft Dynamics 365.

What career options are available to students who complete this course of study?

Learners who complete the MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM) course can pursue a variety of career options in the field of Microsoft Dynamics 365 and CRM. Some of the most common job roles are Dynamics 365 Consultant, Dynamics 365 Developer, Dynamics 365 Administrator, Dynamics 365 Project Manager, Dynamics 365 Sales Professional, Dynamics 365 Customer Service Professional, and Dynamics 365 Marketing Professional

Who is the target audience for the MB-910T00 course?

This course is designed for individuals who want to gain a foundational understanding of Microsoft Dynamics 365 Customer Engagement, including business users, IT professionals, and those considering a career in CRM.

Is this course suitable for beginners with no prior experience in CRM?

Yes, the MB-910T00 course is designed for beginners and does not require extensive prior experience in CRM. It serves as an introductory course for those looking to familiarize themselves with Dynamics 365 Customer Engagement.

How We Deliver

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Highlights

Live SessionsRecorded AccessGlobal

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Upcoming Batch
12 October 2026 - 13 October 2026