MB-280T01-A: Configure Dynamics 365 customer experience model-driven apps

4.9(7,095 Ratings)

Duration

1 Day

Upcoming Batch

04 November 2026

Batch Options

4 hours & 8 hours

Language

English / Arabic

Course Overview

MB-280T01-A: Configure Dynamics 365 Customer Experience Model-Driven Apps is a comprehensive, industry-focused training course designed for professionals seeking to implement, configure, and optimise Dynamics 365 Customer Experience (CX) solutions.

This course provides participants with the knowledge and practical skills to build model-driven apps that streamline business processes, enhance customer engagement, and improve operational efficiency. Learners will explore the architecture of Dynamics 365, understand the capabilities of model-driven apps, and gain hands-on experience in configuring entities, forms, views, dashboards, business rules, and automation workflows.

Designed for business analysts, functional consultants, IT professionals, and Dynamics 365 practitioners, this course ensures participants can deliver high-value customer experience solutions while adhering to best practices in security, data governance, and system customisation.

Course Objectives & Learning Outcomes:

By the end of this course, participants will be able to:

Understand the fundamentals of Dynamics 365 Customer Experience and model-driven apps
Configure entities, fields, relationships, and forms to align with business requirements
Build and customise views, dashboards, and business process flows for operational efficiency
Implement automation through business rules, workflows, and Power Automate integration
Manage security roles, access permissions, and data governance policies
Integrate model-driven apps with other Microsoft Power Platform tools
Troubleshoot and optimise apps for performance, usability, and scalability
Apply best practices for deployment, testing, and change management
Translate business requirements into functional solutions using Dynamics 365
Deliver a seamless, data-driven customer experience to enhance engagement and satisfaction

Prerequisites:

Familiarity with Microsoft Power Apps and basic data modeling concepts
Understanding of Dynamics 365 Sales, Customer Insights, and the customer experience suite

Course Content

4 modules · 18 topics

01 Module 1: Get started using Dataverse7 topics

Create and manage environments in Dataverse
Create tables in Dataverse
Manage tables in Dataverse
Create and manage columns within a table in Dataverse
Work with choices in Dataverse
Load/export data and create data views in Dataverse
Connect to other data in a Power Apps canvas app

02 Module 2: Create relationships, business rules, calculations, and rollups in Dataverse3 topics

Create a relationship between tables in Dataverse
Define and create business rules in Dataverse
Create and define calculation or rollup columns in Dataverse

03 Module 3: Customize the command bar in Power Apps3 topics

Customize the command bar
Common command bar scenarios
Advanced command bar concepts

04 Module 4: Visualize, import, and export Microsoft Dataverse data5 topics

Visualize data with Dataverse views
Use Power Query to load data in Dataverse
Use Microsoft Word and Excel templates with Dataverse
Export data from Dataverse and use Microsoft Excel to edit records
Use Azure and external tools to manipulate data

Schedule Dates

4 upcoming batches

Session Type

Physical sessions run at our training facility.

MB-280T01-A: Configure Dynamics 365 customer experience model-driven apps
Batch Dates	Duration	Batch Options	Language
04 November 2026Next	1 Day	4 hours & 8 hours	English / Arabic
04 February 2027	1 Day	4 hours & 8 hours	English / Arabic
04 May 2027	1 Day	4 hours & 8 hours	English / Arabic
04 August 2027	1 Day	4 hours & 8 hours	English / Arabic

Can’t find a suitable date? Request a schedule that fits your team.

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FAQs

What is a model-driven app in Dynamics 365, and why is it important for businesses?

A model-driven app in Dynamics 365 is a type of application designed to provide a structured, data-centric experience for users. Unlike canvas apps, model-driven apps are built on the Common Data Service (Dataverse) and automatically generate UI components based on the underlying data model. This ensures that businesses can quickly deploy scalable solutions that improve efficiency, standardise processes, and enhance customer engagement.

Who should attend the MB-280T01-A course?

This course is ideal for functional consultants, business analysts, IT professionals, Dynamics 365 developers, and CRM administrators who are responsible for implementing or maintaining Dynamics 365 Customer Experience solutions. It is also suitable for professionals aiming to enhance their technical expertise in configuring model-driven apps to support business goals.

What practical skills will I gain from this course?

You will gain hands-on experience in configuring entities, forms, views, dashboards, business process flows, and automation rules. Participants will also learn to manage security roles, integrate model-driven apps with other Microsoft solutions, and optimise apps for usability, performance, and governance.

How does this course help improve customer experience?

By learning to configure model-driven apps effectively, participants can deliver streamlined, user-friendly applications that provide accurate and timely customer information. This enables faster decision-making, personalised interactions, and automated processes, all of which enhance overall customer satisfaction and business efficiency.

How is this course aligned with real-world business scenarios?

The course uses real-world business case studies and practical labs to simulate typical Dynamics 365 implementations. Participants learn to translate business requirements into functional solutions, manage data effectively, and configure apps that solve everyday challenges in sales, service, marketing, and operations.

This course includes:

Soft copy of Courseware
Certificate of Course Completion
Experienced and Professional Trainer
Lab and Exercises During Training
Sample Questions for Exam Preparation
Mock Test on the Last Day of Training
Exam Registration Guidance
5-Star Training Environment

Upcoming Batch

04 November 2026

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